FAQ's

If you’ve got a question about one of our products, an order, payment, delivery or return,
you should be able to find the answer below

 

 

WHAT ARE SHIPPING TIMES AND COSTS?

DO YOU SHIP TO MY COUNTRY?

YES! We ship and deliver worldwide. For USA & Canada, most of our items are shipped from Charlotte, NC. For international orders, the items will be shipped from Riga, Latvia. For now, we do not ship orders to Cuba, Iran and North Korea. The expected shipping timing for international deliveries is 2-4 weeks.

WHEN WILL YOU PROCESS MY ORDER?

Once you order is placed, please allow 2-3 working days for preparation. 97.66% of our orders are shipped within 5 business days. More than half of our orders are shipped within 3 business days or less.

DO ALL ITEMS IN ORDERS ALWAYS SHIP TOGETHER?

If you order multiple items, it may happen that you receive them separately. This is normal procedure. Each item we ship may have different delivery timing because some products are packaged and shipped separately.

WHAT PAYMENT METHODS CAN I USE?

WHAT IS YOUR EXCHANGE, RETURN AND REFUND POLICY?

I STILL HAVEN'T RECEIVED MY ORDER, WHERE IS IT?

If your estimated delivery timescale has passed and you still haven't received your order, please contact our team by email ( orders@wildandroses.com ) and they’ll investigate this for you.

CAN I CHANGE MY DELIVERY ADDRESS?

You can only do so within 2 hours after purchase. Once an order has been placed and processed, we are unable to change the requested delivery address. This is a result of various security checks. If you’ve entered an incorrect address, please let us know via email ( orders@wildandroses.com).

CAN I ADD AN ITEM TO MY ORDER?

Once payment has been processed, we’re unfortunately no longer able to edit your order.If you’d like to purchase anything else from us, this will have to be ordered separately. If you place two separate orders on the same day and contact us to let us know (quoting both order numbers), we’ll do everything we can to make sure they’re sent out together.

Wild & Roses uses cookies to ensure that we give you the best experience on our website.

COOKIE POLICY
Pre-loader